Legal
Contact & Grievance
One number, one address, and a named process if the first two do not sort it out.
Last updated 16 September 2026
Community
Complaining about another platform, pandit or astrologer?
If this is not about an astropothi order, our public community is more use to you than the form below. Write what happened — it is public straight away, the provider can answer it, and the next person reads it before they book.
We do not arbitrate or promise refunds.
1.Reaching a person
The fastest route is WhatsApp — a person reads every message, and the order number tells us what to look at.
| 84419 66080 | |
| Phone | +91 84419 66080 |
| shravanmeena47@gmail.com | |
| Hours | 9am – 9pm, every day |
| Operator | Gunat Maa Group |
| Constitution | a sole proprietorship of Shravan Meena |
| Proprietor | Shravan Meena |
| Registered address | Floor 1, Building 78, Omex City, Bagru Khurd, 1864 Block, Jaipur, Rajasthan 302026, India |
| Registered office email | shravanmeena47@gmail.com |
| Registered office phone | +91 84419 66080 |
| GSTIN | 08FAOPM2551K1Z7 |
2.Grievance officer
Appointed under rule 4(5) of the Consumer Protection (E-Commerce) Rules 2020, and the point of contact for complaints about a report, an order, a refund, or anything to do with your personal data under the Digital Personal Data Protection Act 2023.
| Name | Shravan Meena |
| shravanmeena47@gmail.com | |
| Data protection | shravanmeena47@gmail.com |
| Phone | 84419 66080 |
| Acknowledgement | within 48 hours |
| Resolution | within 30 days |
3.How to complain, and what happens next
- Send your order number and one line about what is wrong to shravanmeena47@gmail.com, with “Grievance” in the subject.
- We acknowledge within 48 hours with a reference you can quote back.
- We investigate and reply with an answer and the reason for it, within 30 days and usually within three working days.
- If you asked for a refund, we start it the same day. We do not review it first — see the Refunds page.
4.If we do not resolve it
You are not stuck with our answer. Depending on what the complaint is about, you can go to:
- National Consumer Helpline — 1915, or consumerhelpline.gov.in, for anything about the purchase.
- The consumer commission for your district, under the Consumer Protection Act 2019.
- The Data Protection Board of India, for a complaint about your personal data that we have not resolved.
- Your card issuer or bank, for a payment you do not recognise — though clause 3 is usually faster.
5.Astrologers
If you are an astrologer or a purohit and want to generate reports under your own name and branding rather than ours, that is a separate product with separate terms. Write to shravanmeena47@gmail.com and say so.
Stuck, or something looks wrong?
A person reads every message — not a bot. Ask about your chart, your reading, your payment or your order. 9am – 9pm, every day.